At Brown Bike Parts, we want you to shop with confidence. If something’s not right with your order, we’re here to help.
✅ Eligibility for Returns
We accept returns within 30 days of delivery, provided that the item:
🔄 How to Return an Item
Email us at support@brownbikeparts.com.au with your order number and reason for return.
We'll confirm eligibility and provide return instructions.
Securely repackage the item and send it to the address we provide. You are responsible for return shipping unless the item is faulty.
Return postage is the responsibility of the customer.
We’ll cover the return shipping and offer a replacement, store credit, or full refund.
💸 Refunds
5–7 business days after we receive and inspect the returned item.
🔁 Exchanges
Need a different size or part? Contact us to arrange a quick exchange, subject to stock availability.
❌ Non-Returnable Items
The following items are not eligible for return:
📩 Need Help?
For questions about your return, contact us at:
📧 support@brownbikeparts.com.au
📞 1300 034 195 (Mon–Fri) 830am–430pm AEST
